Optical Refund Policy

OPTICAL REFUND POLICY (Effective January 2016)

 

Here at Virginia Beach Eye Center, each pair of eyeglasses is custom made to order, and we are happy to service all of our products as well as guarantee their quality and workmanship.

VBEC provides a limited warranty that protects against manufacturing defects in products associated with normal wearing conditions. Accidental breakage, abuse, or loss is not covered by this warranty.

Warranties are only in effect for the duration offered by the manufacturer, and are not extendable, beginning at the time of the original order.

 

Conditions:

The customer must return the eyewear to Virginia Beach Eye Center within 60 days of receipt for a 50% refund of the purchase price, or a one-time 100% in store credit with proof of purchase. The 100% store credit will expire one (1) year from the date of issue.

Glasses returned after the 60 day warranty period will NOT be refunded in any amount. A full refund will not be offered because these are custom made eyeglasses for your prescription and other specifications, and it is not possible for them to be returned to the
manufacturer.

The eyeglasses must be returned in the original hard case, and must be in “as new” condition, unscratched and unbroken with lenses in their original frames.

 

Doctor Changes and Non-Adapts:
Virginia Beach Eye Center will honor a one-time Rx change made by the doctor up to sixty (60) days following the original order. Subsequent changes will incur additional charges.

In the event that the customer does not adapt to a pair of prescription progressive eyeglasses within sixty (60) days, VBEC will remake the glasses (one time only) into a standard bifocal at no additional charge to the customer. No refund will be given for the price difference in materials.

 

Warranty Limitations:
Please note that warranties are available only as the manufacturer policies permit, VBEC does not have the ability to make exceptions or changes to manufacturer warranties.

 

Please contact our Optical Manager at 757-412-4733 with any questions or concerns that you have regarding your new frames.

 

 

Sign in to your patient portal today!

MY ONLINE CLINIC LOGIN

 

    • Renew prescriptions
    • Communicate with your physician
    • Schedule appointments
    • Set appointment reminders
    • Make payments
    • View Clinical Summaries